Returns & Refund Policy

✅ Our Commitment

At yellow_shop, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. We offer a straightforward returns process with no hassle.

📋 Return Eligibility

You may return an item within 14 days of receiving it, provided that:

• The item is unused and in its original condition
• The item is in its original packaging
• You have proof of purchase (order number or receipt)
• The item is not in the non-returnable category (see below)

🔄 How to Return — 3 Easy Steps

💰 Refunds

• Refunds are issued to the original payment method
• Processing time: 5–7 business days after we receive the return
• Shipping costs are non-refundable unless the item was defective or incorrect
• If the item is damaged due to our error, we'll cover return shipping

🚫 Non-Returnable Items

• Items marked as "Final Sale"
• Perishable goods
• Digital downloads or software
• Intimate or sanitary goods
• Items that have been used, washed, or altered

📦 Damaged or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include photos of the item and packaging, and we'll resolve it immediately — no return shipping required.